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Privacy Policy

At Linkyhost, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

Information We Collect

Personal Information

  • Email address and account credentials
  • Name and profile information (when provided)
  • Payment information for premium services
  • Communication preferences and settings

Usage Data

  • Links created and shared through our platform
  • File uploads and hosting activities
  • Analytics data for link performance
  • Browser type, device information, and IP addresses

Cookies and Tracking

  • Essential cookies for platform functionality
  • Analytics cookies to improve our services
  • Preference cookies to remember your settings
  • Optional third-party cookies (with your consent)

Session Recordings

When you start uploading a file, choose HTML to view in our HTML viewer, or an upgrade prompt opens on a computer, we may record how you use the site for the rest of that visit, using our analytics provider, PostHog. A recording shows the page layout, mouse movements, taps, clicks and scrolling, so we can see where our pages are hard to use. It does not capture what you type, your files, or the text on our pages outside the upgrade prompt: text is replaced with placeholder characters, and images, file previews and embedded content are not recorded. We record only some visits, we don't record visits from countries that require consent first, we never record pages we host for our users, and recordings are deleted after 90 days. Our analytics also note clicks that don't do anything and errors in our pages, so we can fix them.

How We Use Your Information

We use your information to:

  • Provide and maintain our file hosting, website hosting, and sharing services
  • Process payments and manage your account
  • Send important service updates and notifications
  • Improve our platform based on usage patterns
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

Form Submissions

When a Linkyhost user publishes a form using our form builder, Linkyhost acts as a data processor for the responses collected through that form. The form's owner (a Linkyhost customer) is the data controller and is responsible for lawful collection, notice to submitters, and compliance with applicable data-protection law.

What we store when you submit a form hosted on Linkyhost:

  • The values you typed into the form's fields
  • The time of submission
  • An anonymised IP address (last octet for IPv4, last segments for IPv6)
  • The browser user-agent string and the referring URL, truncated

What we do not store:

  • Your full IP address
  • Cookies or persistent device identifiers tied to the submission
  • Any data beyond what the form explicitly asked for

How long we keep it: The form owner chooses a retention period of 7, 30, 90, or 365 days (default: 90). Once the retention period passes, submissions are deleted automatically by a database TTL sweep. If the owner deletes the form or their account, submissions are deleted immediately.

Your rights as a submitter: You can request deletion of submissions linked to your email address at any time, without contacting the form owner. Visit linkyhost.com/forms/request-deletion, enter your email, and confirm via the one-time link we send you. We always reply with the same "check your inbox" message regardless of whether a match was found, so the endpoint cannot be used to enumerate which addresses have submitted which forms.

Abuse scanning: Every submission is scanned for content that suggests the form is being used for phishing or fraud (credit-card numbers, national-ID numbers, crypto recovery phrases, private keys, password-like strings). Flagged submissions are stored alongside the flag type so the form owner can review them, and forms that trip our auto-pause thresholds are suspended pending human review. We share flagged submission metadata (not content) with our abuse-response pipeline to decide whether to ban the form's owner under our acceptable-use policy.

Document Tracking

When a Linkyhost user turns on document tracking for a PDF or HTML page, Linkyhost acts as a data processor for the information collected about people who open that document. The document's owner (a Linkyhost customer) is the data controller and is responsible for having a lawful reason to collect it.

What we store when you open a tracked document:

  • The email address you enter, if the owner asks for one, and whether you confirmed it with a one-time code
  • When you opened the document, and how long each page was on your screen (for an HTML page, how long it was open and in use)
  • For an HTML page, how far down you scrolled and how many times you clicked on it, but never what you clicked on or typed
  • Your approximate country and a broad browser and device category (for example "Chrome Desktop"), not your IP address or full user-agent string
  • Whether you used the document's download link

Before you enter an email address, the page tells you that the owner will see it along with when you opened the document and what was recorded about your visit.

Who sees it: the document's owner and the members of their Linkyhost workspace. If the owner turned on watermarks, your email address and the time are drawn onto the pages you view.

How long we keep it: reading sessions are deleted automatically one year after they start, and your email record one year after your last visit. When the owner deletes the document or their account, or the document's link expires, we delete this data with it.

Your rights as a reader: to access or delete this data, contact the person who shared the document, or email support@linkyhost.com.

Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these limited circumstances:

  • With service providers who help us operate our platform
  • When required by law or to protect our rights
  • In case of a business transfer or merger
  • With your explicit consent

Data Security

We implement industry-standard security measures:

  • Encryption of data in transit and at rest
  • Regular security audits and monitoring
  • Secure data centers with restricted access
  • Staff training on data protection practices
  • Incident response procedures

Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Export your data in a portable format
  • Opt out of marketing communications
  • Request restriction of data processing
  • Lodge complaints with data protection authorities

Data Retention

We retain your data only as long as necessary:

  • Account data: Until account deletion plus 30 days
  • Usage logs: 12 months for analytics purposes
  • Backup data: 90 days for disaster recovery
  • Legal compliance: As required by applicable laws

International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through:

  • Standard contractual clauses
  • Adequacy decisions by regulatory authorities
  • Other appropriate safeguards as required by law

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through email or platform notifications. Your continued use of our services constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions or concerns, please contact us at:

  • Email: support@linkyhost.com
  • Address: Linkyhost Privacy Team
  • Response time: Within 48 hours for privacy inquiries

This policy is effective as of the date of last update and applies to all users of Linkyhost services worldwide.